Job Description
Join our award-winning customer service team in Wichita! We're seeking passionate individuals to deliver exceptional support experiences starting immediately. As a Customer Service Representative at Premier Support Solutions, you'll be the voice of our brand, transforming customer interactions into lasting relationships.
We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your growth is prioritized. If you thrive in fast-paced settings and possess a natural talent for problem-solving, this is your opportunity to make an immediate impact.
What We Offer:
- Immediate start with full-time hours
- Comprehensive training and ongoing development
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts and wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and satisfaction
- Proactively identify opportunities to improve customer experience
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Available to work flexible shifts including evenings/weekends