Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals for weekend shift roles with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive environment where your skills shine. No experience required – we provide all training needed to succeed. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to work independently and in team settings
- Basic computer proficiency with willingness to learn new systems
- Flexible schedule availability for weekends (Sat/Sun)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Detroit office location
- No prior experience necessary – training provided!