Job Description
Join our award-winning call center team in Long Beach and launch your customer service career today! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Immediate openings available – start your new career next week!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Windows OS and typing (40+ WPM)
- Reliable transportation to Long Beach facility
- Flexible availability (including weekends)