Job Description
Join our dynamic team at ConnectSphere Solutions! We're urgently hiring passionate Customer Service Representatives for immediate start positions in San Francisco, CA and Virginia. Deliver exceptional customer experiences while working in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for career growth.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM