Job Description
Join our dynamic team at NexConnect Solutions as a Customer Service Representative in Nashville! We're seeking motivated individuals to provide exceptional support to our clients through multiple channels. This is an immediate opportunity to launch your career in customer service with a company that values growth and employee development. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Music City.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Maintain detailed customer interaction records in CRM systems
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Ability to work flexible hours including evenings/weekends
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening