Job Description
Join our award-winning call center team in sunny Virginia Beach and start your career immediately! Coastal Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience required – we provide full paid training and career advancement opportunities. Work in a modern, supportive environment with flexible scheduling options. Apply today and become part of Virginia's top-rated customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using Salesforce CRM with 100% accuracy
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to type 30+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Reliable internet connection for remote work options
- Flexible availability including evenings and weekends
- Passion for helping customers and problem-solving