Job Description
Join our award-winning customer experience team in beautiful Colorado Springs! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
Why You'll Love Working With Us:
• Flexible scheduling options
• Health/dental/vision insurance
• Paid time off and holidays
• Career advancement opportunities
• Modern downtown office with mountain views
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (AHT, FCR)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Type 45+ WPM with high accuracy
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends