Job Description
Join our award-winning customer support team in Seattle! Global Support Solutions is seeking passionate individuals to deliver exceptional service experiences. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment where your impact matters daily. If you thrive in fast-paced settings and enjoy solving problems, this role is your next career leap.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain customer data integrity
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to master product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; degree preferred
- Availability for flexible shifts including evenings/weekends