Job Description
Join our award-winning customer support team in Washington D.C. as a Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional experiences to our diverse clientele. This immediate-start opportunity offers competitive compensation, comprehensive training, and a supportive work environment. Help us resolve inquiries, build loyalty, and drive satisfaction while growing your career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening ability
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving skills with ability to remain calm under pressure
- Flexibility to work evenings/weekends as needed for coverage
- Valid work authorization and ability to pass background check