Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're urgently hiring motivated professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic environment where your growth matters.
Why Work With Us? Flexible scheduling, paid training, career advancement pathways, and a vibrant company culture focused on recognition and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions in CRM system while maintaining 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics: CSAT >90%, AHT <180 seconds
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- 1+ years customer service experience in high-volume contact center
- Proficiency with Zendesk/ Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask across digital channels during peak hours
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening