Job Description
Join our award-winning call center team in Albuquerque and launch your career in customer service excellence! We're seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy a dynamic environment, comprehensive training, and opportunities for advancement. Immediate openings available!
Responsibilities
- Handle 50-75 daily customer inquiries via phone/email/chat
- Resolve billing, technical, and service-related issues
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions in CRM system with 100% accuracy
- Collaborate with tech support teams for complex escalations
- Participate in weekly coaching sessions and training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Fluent English with clear communication skills
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening