Job Description
Join Raleigh's fastest-growing customer support team! We're seeking motivated individuals to launch their careers in our state-of-the-art call center with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Grow your career while serving North Carolina's vibrant community!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, customer satisfaction)
- Collaborate with team to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and active listening abilities
- Basic computer proficiency (Windows, MS Office)
- Positive attitude and willingness to learn
- Must pass background/drug screening