Job Description
Join NexaCare Solutions as a Customer Service Representative and make an immediate impact! We're seeking empathetic professionals to deliver exceptional remote support to our diverse client base. This full-time role offers flexible hours and the opportunity to grow within a dynamic team. No experience? We provide comprehensive training to ensure your success. Start your career journey today with competitive pay and benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to address escalated issues
- Meet daily KPIs including handle time, first contact resolution, and quality scores
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with neutral or Southern accent
- Ability to work independently in remote environment
- Available for evening/weekend shifts as needed