Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our global client base. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment in downtown Seattle. As a key member of our customer success team, you'll directly impact brand loyalty while advancing your career in a growth-oriented organization.
Why Apply?
• Same-week onboarding available
• Health/dental/vision benefits starting Day 1
• Quarterly performance bonuses
• Professional development stipend
• Hybrid work schedule (3 days office/2 remote)
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with first-contact resolution rates exceeding 85%
- Document interactions using Salesforce CRM with 100% accuracy and timeliness
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell premium services during customer interactions using consultative approach
- Maintain service level agreements (SLAs) with average handle time under 6 minutes
- Contribute to process improvement initiatives through weekly team huddles
- Adhere to PCI compliance standards when handling sensitive customer data
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across 3+ communication channels simultaneously
- Available for flexible shifts including weekends and holidays
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM with 98% accuracy
- Passion for technology and willingness to learn new products