Job Description
Launch your career in customer service with our comprehensive paid training program! KC Connect Solutions is seeking motivated individuals to join our award-winning call center team in Kansas City, MO. No experience necessary – we provide all the training you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
What We Offer:
- 2-week paid training program ($18/hr during training)
- Full-time schedule with consistent hours
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve customer issues using CRM systems and resources
- Meet and exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and development sessions
- Adapt to new technologies and processes
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive, solution-oriented mindset
- Reliable attendance and punctuality
- Willingness to work flexible schedules
- No prior experience necessary (training provided)