Job Description
Join our award-winning customer support team in Oklahoma City and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern workspace, competitive compensation, and opportunities for rapid career advancement. Training provided day one with flexible scheduling options. Start immediately and grow your career with industry leaders.
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, chat, and email
- Resolve complex issues using CRM tools while maintaining 95%+ satisfaction scores
- Collaborate with technical teams to troubleshoot escalated problems
- Document interactions and update customer profiles in Salesforce
- Meet/exceed productivity metrics (25+ calls/day, 30+ chats/day)
- Participate in weekly coaching sessions and skill development workshops
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or SaaS industry
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with neutral English accent
- Ability to multitask across digital channels while maintaining composure
- Available for flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy
- Must pass background check and drug screening