Job Description
Join our award-winning customer service team in Richmond and make an immediate impact! ConnectCare Solutions is seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a dynamic work environment with comprehensive training, career advancement opportunities, and competitive benefits. Start your career journey with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex customer escalations
- Meet monthly performance metrics for call resolution and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Exceptional problem-solving and conflict resolution skills
- Available for flexible scheduling including evenings/weekends