Job Description
Join Global Connect Solutions' exclusive hiring event for entry-level call center professionals in the heart of New York! We're seeking motivated individuals to launch their careers in customer service with comprehensive training and growth opportunities. Our Manhattan headquarters offers a dynamic, supportive environment where you'll develop essential communication skills while serving diverse clients.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive 4-week paid training program
- Medical/dental/vision benefits after 90 days
- Tuition reimbursement for continuing education
- Clear advancement paths to team lead/supervisor roles
Attend our hiring event to interview directly with hiring managers and receive same-day offers!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call volume, quality)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
- Adapt to new technologies and processes
Qualifications
- High school diploma or equivalent required
- 1+ year customer service experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, MS Office)
- Flexible availability including evenings/weekends
- Positive attitude with service-oriented mindset