Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're urgently hiring motivated individuals in Memphis to deliver exceptional customer experiences. This is your chance to launch your career with a supportive company that values growth and offers rapid onboarding. Don't miss this urgent opportunity – apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (call handling time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Passion for delivering outstanding customer experiences