Job Description
Join our award-winning customer experience team in Kansas City and make an immediate impact! We're seeking passionate individuals to deliver exceptional service while growing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth.
As a cornerstone of our operations, you'll resolve inquiries with empathy and efficiency while representing our commitment to excellence. This role offers rapid advancement opportunities and ongoing training to sharpen your professional skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with billing, technical, and support teams for seamless resolutions
- Identify upsell opportunities through needs-based conversations
- Maintain 95%+ customer satisfaction metrics with personalized service
- Participate in weekly coaching sessions to refine communication techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital/phone channels
- Strong problem-solving with data-driven decision-making
- Flexible schedule availability including evenings/weekends
- Positive attitude with resilience under pressure