Job Description
Join our dynamic team as a Customer Service Representative in Memphis, TN! We're urgently hiring motivated individuals to provide exceptional support to our clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive environment. Help us deliver world-class service while advancing your career in a growing industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with teams to resolve complex issues
- Meet performance metrics for response times and satisfaction
- Process orders, returns, and account modifications
- Identify upsell opportunities based on customer needs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and positive attitude
- Basic typing speed of 35+ WPM
- Must pass background check and drug screening