Job Description
Join our dynamic team as a Local Customer Service Representative in Washington DC! We're urgently hiring motivated individuals to deliver exceptional customer experiences. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Perfect for career changers and new graduates – no experience required!
As a key player in our support ecosystem, you'll resolve inquiries efficiently while building lasting client relationships. Our modern office features collaborative spaces, flexible scheduling options, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chat support
- Resolve billing, technical, and service inquiries using CRM tools
- Document interactions accurately in customer management systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level welcomed)
- Proficient with Microsoft Office and CRM software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Reliable transportation to our downtown DC location
- Positive attitude and willingness to learn new technologies
- Spanish fluency is a plus but not required