Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. This full-time role offers competitive pay, comprehensive training, and the opportunity to grow within a forward-thinking organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong typing accuracy (40+ WPM)