Job Description
Join our award-winning customer service team in Dallas and kickstart your career with comprehensive paid training! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional support to our clients. This role offers competitive pay, flexible scheduling, and growth opportunities within a dynamic tech environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work independently in a remote setting
- Weekend availability (Sat/Sun 8AM-6PM)
- Customer service or call center experience preferred
- Typing speed of 40+ WPM