Job Description
Seize an immediate opportunity to join our award-winning customer service team in Memphis! We're urgently seeking empathetic professionals to deliver exceptional experiences for our clients. This is your chance to make a real impact while growing your career in a supportive, fast-paced environment. Training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with precision
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless resolutions
- Meet/exceed KPIs including CSAT and first-contact resolution
- Proactively identify process improvement opportunities
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years of customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Flexibility to work evenings/weekends as needed