Job Description
Launch your career with our comprehensive paid training program! CustomerFirst Solutions is seeking motivated individuals to join our award-winning Customer Service team in Phoenix. No prior experience required—we invest in your growth through 4 weeks of paid hands-on training covering product knowledge, conflict resolution, and CRM systems. Enjoy competitive pay, performance bonuses, and a clear path to advancement into senior roles or specialized departments like Tech Support or Sales. Our modern downtown office offers flexible scheduling, wellness programs, and a collaborative culture focused on employee success.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in Salesforce CRM
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with team leads to improve service processes
- Upsell products/services when appropriate
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Customer-focused mindset with patience and empathy
- Reliable internet connection for remote work options
- Proficiency with basic software (MS Office, browsers)
- Must pass background check and drug screen
- Valid Arizona driver's license preferred