Job Description
Join our award-winning customer service team in the heart of Virginia Beach! Coastal Connect Solutions is seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a vibrant team environment. We offer immediate start opportunities for motivated professionals ready to make a difference.
Why Choose Us?
- Sign-on bonus for qualified candidates
- Health benefits (medical/dental/vision) after 60 days
- Clear career advancement pathways
- Modern, state-of-the-art facility with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities