Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in Raleigh, NC. We offer a comprehensive paid training program designed for individuals with no prior experience. Join a dynamic team where your voice matters and your growth is our priority.
As a Customer Service Representative, you will be the face of our brand, helping customers resolve their inquiries and ensuring they have a seamless experience with our products and services. We believe in promoting from within and providing our team members with the tools they need to succeed.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with empathy and efficiency.
- Provide accurate information about our products, services, and policies.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to participate in a paid training program (approx. 2 weeks).
- Must be authorized to work in the United States.