Job Description
Join ConnectCare Solutions' award-winning team as a Customer Service Representative in Fresno! We're seeking dynamic individuals to deliver exceptional experiences to our clients in the healthcare sector. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate openings available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding insurance claims and coverage
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Spanish bilingual preferred
- Positive attitude and problem-solving mindset