Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional service to our diverse client base in Jacksonville. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using CRM tools and established protocols
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask and adapt to changing priorities
- Positive attitude with problem-solving mindset
- Available to work flexible shifts including weekends