Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate professionals to represent top brands in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear career advancement pathways. On-site interviews available with same-day offers for qualified candidates.
Event Details:
- Date: October 15, 2023
- Time: 9:00 AM - 4:00 PM
- Location: 1 Financial Center, Boston, MA
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adapt to changing product/service information
Qualifications
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Ability to thrive in fast-paced environments
- Relevant certifications (preferred)