Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking passionate individuals to deliver exceptional support to our tech-savvy clientele in San Francisco. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while driving customer loyalty. We offer comprehensive training, career advancement opportunities, and a vibrant work culture that celebrates innovation and teamwork. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Resolve technical product issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to escalate complex cases
- Maintain accurate customer records in Salesforce with zero data errors
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed monthly KPIs for response time and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or tech support role
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Basic technical troubleshooting aptitude
- Must be available for flexible shifts including weekends