Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Philadelphia! We're seeking passionate individuals with no prior experience – comprehensive paid training provided. Enjoy competitive pay, flexible weekend schedules (Saturdays & Sundays), and career growth opportunities. While this role is based in Philadelphia, we also offer exciting career paths in Florida for future advancement. Become part of our mission to deliver exceptional customer experiences while building a rewarding career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and satisfaction scores
- Continuously develop product knowledge through our training modules
- Uphold company standards for data security and privacy compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Weekend availability (Saturdays & Sundays, 8am-8pm shifts)
- Strong verbal/written communication skills
- Basic proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, high-volume environments
- Customer-centric mindset with problem-solving aptitude
- No experience required – paid training included