Job Description
Immediate Start Available! Join Our Award-Winning Call Center Team in Kansas City, MO.
Are you ready to launch your career in customer service? KC Connect Solutions is seeking motivated Customer Service Representatives for immediate full-time positions. No experience necessary—comprehensive training provided! Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply today and start earning tomorrow!
Responsibilities
- Handle incoming/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with strong attention to detail
- Proficient in basic computer applications (Office Suite)
- Reliable transportation to our Kansas City location
- Pass background check and drug screening
- Positive attitude and customer-focused mindset