Job Description
Launch your career with paid training as a Call Center Representative at CustomerFirst Solutions! No experience required – we provide comprehensive onboarding to equip you with everything needed to succeed in our dynamic customer support environment. Join our award-winning team in Louisville, KY, where your growth is our priority. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement.
Why Join Us? • Industry-leading paid training program • Flexible day/night shift options • Career path into team leadership • Health/dental/vision benefits • 401(k) with company match • Paid time off
We're seeking motivated individuals who thrive in fast-paced settings and are passionate about delivering exceptional customer experiences. If you're ready to build a stable career with no prior experience needed, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, handle time, resolution rate)
- Document interactions accurately in customer relationship management software
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- No experience required – paid training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software applications
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Availability to work flexible shifts (including weekends)