Job Description
Join our award-winning team at Apex Customer Solutions and kickstart your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture in the heart of Raleigh's tech hub.
What We Offer:
- Immediate start opportunity
- Full-time schedule with Monday-Friday hours
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development programs
Perfect for career changers and recent graduates! Apply today to begin your journey in customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical support teams for complex cases
- Meet/exceed performance metrics for satisfaction and resolution times
- Identify process improvement opportunities
- Participate in quarterly training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Positive attitude with conflict resolution experience