Job Description
Join our award-winning customer service team in Fresno and make an immediate impact! At Fresno Connect Solutions, we're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. Immediate start available for qualified candidates who thrive in fast-paced settings.
Our modern downtown office offers flexible scheduling, professional development programs, and a culture that values work-life balance. If you're ready to launch your career in customer service with a company that invests in its people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with team members to escalate complex cases and ensure resolution
- Meet/exceed performance metrics including CSAT and call quality standards
- Identify upsell opportunities and cross-reference customer needs
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible shifts including evenings/weekends
- Basic computer literacy and typing speed of 40+ WPM
- Bilingual (English/Spanish) certification a major plus