Job Description
Join our award-winning call center team and launch your career in customer service! We're seeking motivated Weekend Shift Agents for our Detroit location with comprehensive paid training. Enjoy competitive pay, flexible weekend schedules (Sat/Sun), and opportunities for advancement. No experience required – we provide all the tools you need to succeed.
Why Join Us?
• Industry-leading paid training program
• Weekend schedule flexibility
• Health benefits & retirement plans
• Performance-based bonuses
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Strong communication & active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work independently and in teams
- Reliable transportation to downtown Detroit location
- Flexibility to work weekends (Sat/Sun 8am-8pm)
- Positive attitude and problem-solving mindset
- Previous customer service experience a plus