Job Description
Join our dynamic team as an entry-level Customer Service Representative at Nexus Solutions Group! We're seeking motivated individuals to provide exceptional support to our diverse clientele. This full-time role offers immediate start for those ready to launch their career in customer service. Enjoy competitive compensation, comprehensive training, and a collaborative work environment in Boston's vibrant business district.
As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our mission of delivering outstanding service. We value fresh perspectives and invest in your growth through mentorship and skill development programs.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing product training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work components