Job Description
Join our award-winning customer service team in Milwaukee! We're seeking motivated individuals with no prior experience for our call center positions. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. Perfect for career changers or recent graduates looking to build professional skills in a fast-paced setting.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics for call resolution times and customer satisfaction
- Collaborate with team members to improve service quality
- Adhere to company compliance protocols and confidentiality standards
- Participate in ongoing skill development workshops
Qualifications
- No prior experience required – we provide complete training!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and resilience in handling customer challenges
- Reliable attendance and punctuality
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and delivering exceptional service