Job Description
Join CustomerFirst Solutions as a Customer Service Representative and start earning immediately with weekly pay! We're seeking dynamic individuals to deliver exceptional support experiences for our clients in Ohio and Illinois. This full-time role offers rapid onboarding and the opportunity to grow within our award-winning team. Enjoy competitive compensation, comprehensive training, and a supportive work environment where your contributions are valued. Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound calls, emails, and chats to resolve customer inquiries
- Process orders, returns, and exchanges efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 40+ WPM
- Positive attitude and resilience under pressure