Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Charlotte, NC! We're seeking empathetic communicators to deliver exceptional experiences while enjoying flexible schedules and paid training. Perfect for students, career changers, or those seeking work-life balance.
Why You'll Thrive Here:
- Comprehensive 4-week paid training program
- Flexible scheduling with evening/weekend options
- Growth opportunities to senior roles
- Competitive hourly pay + performance bonuses
- Modern, collaborative work environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system while maintaining data integrity
- Escalate complex issues to Tier 2 support with detailed context
- Identify process improvements to enhance customer satisfaction
- Maintain product knowledge through continuous training modules
- Support team goals by meeting quality and efficiency benchmarks
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving with customer-centric mindset
- Reliable transportation and punctual attendance