Job Description
Join our award-winning customer service team in Raleigh and make an immediate impact! Apex Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional support experiences for our Fortune 500 clients. This is your chance to launch a rewarding career in a dynamic, fast-paced environment with competitive compensation and growth opportunities.
We provide comprehensive training, modern workspaces, and a supportive culture where your voice matters. If you're ready to start immediately and thrive in a role where you can truly help customers, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using proprietary CRM systems
- Document interactions and update customer records while maintaining data accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores and resolution benchmarks
- Continuously expand product knowledge to provide expert-level support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in B2B environment
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization and reliable transportation