Job Description
Join Georgia Connect Solutions as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This part-time role offers flexible hours and the chance to develop valuable communication skills while representing a leading Georgia-based service provider. If you thrive in dynamic environments and prioritize customer satisfaction, this is your opportunity to start immediately and grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet key performance metrics including response times and satisfaction scores
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a contact center
- Exceptional verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Authorized to work in the United States