Job Description
Are you a dedicated professional looking for a job that starts immediately? Apex Connect Solutions is currently hiring Customer Service Representatives in Atlanta, Georgia.
We are a fast-paced, dynamic organization committed to excellence in client support. We are looking for individuals who are eager to join our team, learn new skills, and grow their careers in a supportive environment.
What We Offer
- Immediate Start Dates: Don't wait weeks for a background check; start earning today.
- Competitive Compensation: $18.00 - $22.00 per hour based on experience.
- Comprehensive Training: Paid training programs to ensure your success.
- Modern Facilities: Access to state-of-the-art call center technology.
Join us and become the friendly voice our customers rely on every day.
Responsibilities
- Handle a high volume of inbound and outbound calls with a focus on customer satisfaction and first-call resolution.
- Resolve customer inquiries, issues, and complaints efficiently using established company policies.
- Accurately document customer interactions and account details in the CRM database.
- Provide product information and process orders or service requests as required.
- Identify upsell and cross-sell opportunities within the scope of the customer's needs.
- Collaborate with team leads and support staff to resolve complex escalated issues.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Minimum of 1 year of previous customer service or call center experience.
- Excellent verbal communication skills and a professional telephone manner.
- Proficient computer skills, including MS Office and data entry.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and the ability to remain calm under pressure.