Job Description
Are you a people person looking for immediate work in Austin?
Austin Support Hub is seeking a dedicated and energetic Local Customer Service Representative to join our growing team. If you thrive in a fast-paced environment and have a passion for solving problems, we want to meet you. We offer an immediate start date, competitive pay, and a comprehensive benefits package for our full-time employees.
In this role, you will be the face of our company, serving as the primary point of contact for our valued clients. We value integrity, empathy, and efficiency above all else.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer complaints and issues efficiently by investigating problems and providing effective solutions.
- Process orders, returns, and refunds accurately and in a timely manner.
- Maintain detailed records of all customer interactions and transactions in our CRM system.
- Stay updated on company products and policies to provide accurate information to customers.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or a related field preferred.
- Strong verbal communication skills with the ability to explain complex concepts clearly.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multi-task effectively while maintaining a professional demeanor under pressure.
- Must be authorized to work in the United States.