Job Description
Join our award-winning customer service team and become the friendly voice of Portland! CityConnect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our Oregon-based clients from the comfort of your home office. This remote role offers the perfect blend of community connection and professional growth with comprehensive benefits and career advancement opportunities.
As a key member of our Portland-focused support team, you'll resolve inquiries, build lasting customer relationships, and contribute to our mission of elevating local service standards. We provide state-of-the-art equipment, ongoing training, and a supportive virtual work environment designed for success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues for Portland-area clients using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with local partners to resolve complex service escalations
- Proactively identify opportunities to improve customer experience workflows
- Participate in weekly team training sessions to enhance product knowledge
- Meet key performance metrics including CSAT scores and resolution times
Qualifications
- Minimum 2 years of customer service experience with remote work exposure
- Deep understanding of Portland's local business landscape and culture
- Exceptional communication skills with clear, professional articulation
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Reliable high-speed internet connection and dedicated home office space
- Ability to maintain composure in high-pressure situations
- Proven track record of exceeding customer satisfaction targets
- High school diploma or equivalent; college degree preferred