Job Description
Are you a people person with a passion for solving problems?
Apex Support Solutions is seeking dedicated Customer Service Representatives to join our growing team in Charlotte, North Carolina. We are currently looking for candidates ready for an immediate start who are eager to deliver exceptional support to our valued clients.
In this role, you will serve as the first point of contact, ensuring our customers have a seamless experience from inquiry to resolution. We pride ourselves on our supportive culture and offer excellent growth opportunities for the right candidates.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Immediate hiring process
- Comprehensive benefits package (Health, Dental, Vision)
- Paid training and career advancement paths
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve complex customer inquiries efficiently and escalate issues when necessary.
- Document all customer interactions and account details accurately in the CRM system.
- Provide product information, pricing, and technical guidance to customers.
- Maintain a positive, empathetic, and professional demeanor at all times.
- Collaborate with team leads to improve service processes and customer feedback scores.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train motivated self-starters.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating multiple software applications.
- Strong problem-solving abilities and the patience to handle challenging situations.
- Ability to work full-time hours, including weekends and holidays as needed.