Job Description
Are you a people person looking for an exciting opportunity to launch your career? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in New York and surrounding areas. We are looking for motivated individuals who are ready to start immediately and are eager to learn.
We pride ourselves on delivering exceptional support to our clients. This role offers a competitive salary, comprehensive benefits, and a clear path for career advancement. No prior experience is necessary; we provide full training to help you succeed.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Assist customers in navigating our products and services to find the best solutions.
- Document all customer interactions and transactions accurately in our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Identify opportunities for upselling and cross-selling products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable computer and high-speed internet connection (for remote/hybrid options).
- Valid driver's license and reliable transportation (for onsite roles).