Job Description
Join our award-winning call center team in Oklahoma City and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive pay and growth opportunities. No prior experience required – we provide all the tools you need to succeed in this dynamic role. Benefit from flexible scheduling, performance bonuses, and a supportive team environment dedicated to your professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing training programs to enhance skills
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving abilities
- Ability to type 30+ WPM with accuracy
- Customer service mindset with empathy and patience
- Basic computer proficiency (Windows, CRM software)
- Reliable transportation to Oklahoma City location
- Flexibility to work evenings/weekends as needed
- Passion for continuous learning and improvement